Showing posts with label Jedox. Show all posts
Showing posts with label Jedox. Show all posts

PALO backend is unavailable

You might get an "backend is unavailable" error when connecting to the PALO server from an internet page.

Check the %SYSTEMDRIVE%\Program Files (x86)\Jedox\Palo Suite\log\core.log file for a probable cause. In my case the fonts folder did not exist:

[2012/05/02 10:22:28] ERROR [core] palo web core server version boost::filesystem::basic_directory_iterator constructor: The system cannot find the path specified: "C:\WINDOWS\Fonts"

The reason for this error is that Windows and the program files folder are installed on my G drive and PALO apparently hardcodedly searches the C drive for these fonts. The service PaloWebCoreServerService cannot start because of this error.

Resolution:
  • Create a folder called c:\windows\fonts
  • Copy at least the following fonts from the g:\windows\fonts folder:
    andalemo.ttf
    arial.ttf
    arialbd.ttf
    comic.ttf
    courier.ttf
    georgie.ttf
    impact.ttf
    times.ttf
    trebuc.ttf
    verdana.ttf
    webdings.ttf
    If any of these fonts is not available in the folder, then download them from Microsoft:
    http://sourceforge.net/projects/corefonts/files/the%20fonts/final/
  • Start the service PaloWebCoreServerService